Politique de Livraison

Dernière mise à jour : 17 novembre 2024

At Software Sail, we are committed to providing fast and reliable delivery for all eligible digital products sold through https://softwaresail.com.

Because our products are delivered digitally, no physical shipment is required.

1. Delivery Method

All eligible products purchased on our website are delivered digitally by e-mail.

After your payment has been successfully received and verified, your order is generally processed promptly and the purchased product is usually delivered dans les 10 minutes.

Unless otherwise stated on the relevant product page, orders are processed and delivered within 1 working day.

No physical package will be shipped.

2. Estimated Delivery Times

Our standard delivery time is usually around 10 minutes after successful payment confirmation.

In some cases, delivery may take longer due to:

• manual payment verification;
• product-specific activation requirements;
• temporary stock availability issues;
• technical delays outside our reasonable control.

If your order is not delivered within the usual timeframe, delivery may be delayed by up to 6 hours.
If the delay continues beyond that period, please contact us.

Delivery times may vary depending on the specific software or product purchased. For product-specific timing information, please refer to the relevant product page.

3. Where You Will Receive Your Purchase

Your purchase will be delivered directly to the e-mail address provided during checkout.

Please make sure that your e-mail address is entered correctly before completing your order.

If you do not see our message in your inbox, please also check your:

• spam folder
• junk folder
• promotions tab
• other filtered folders

4. What You Will Receive After Purchase

Depending on the product purchased, you may receive:

• le product key or license activation details;
• a multilingual license, where applicable;
• installation or activation instructions;
• access to customer support;
• an invoice or order confirmation document.

The exact contents may vary depending on the specific software, license type, or service purchased.

5. What to Do If You Have Not Received Your Order

If you have not received your purchase within the expected timeframe, please do not worry.

First, please:

• check your spam or junk folder;
• verify that the e-mail address used during checkout was correct;
• allow a little extra time in case of temporary processing delays.

If you still have not received your order, please contact our support team and we will assist you as soon as possible.

6. Support

If you need help regarding delivery or activation, you can contact us through:

Live Chat: via our website
E-mail: info@softwaresail.com

We aim to provide fast assistance and support for all delivery-related issues.

7. Important Notes

• Delivery is made only in digital form by e-mail.
• No physical shipping address is required for digital delivery, unless needed for invoicing or legal purposes.
• Delivery may be delayed in exceptional cases, including weekends, public holidays, payment verification, or temporary stock issues.
• If a product is temporarily unavailable, we may require additional time to complete delivery or contact you with an update.

8. Company Information

Nova Crest Corporation SRL
Enseigne commerciale : Software Sail
Numéro de TVA intracommunautaire : RO50321406
CUI : 50112043
Siège social : Municipalité de Timișoara, Rue VASILE ALECSANDRI, N° 3, Étage 2, App. 8, Comté de Timiș, 300078, Roumanie
E-mail: info@softwaresail.com