{"id":5029,"date":"2025-11-22T18:11:10","date_gmt":"2025-11-22T18:11:10","guid":{"rendered":"https:\/\/restivomartino-qocle.wpcomstaging.com\/?page_id=5029"},"modified":"2026-04-21T03:54:37","modified_gmt":"2026-04-21T01:54:37","slug":"devolucoes-e-reembolsos","status":"publish","type":"page","link":"https:\/\/softwaresail.com\/pt\/return-and-refund\/","title":{"rendered":"Devolu\u00e7\u00f5es e Reembolsos"},"content":{"rendered":"
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Return and Refund Policy<\/strong><\/span><\/h1>

Last updated: November 21, 2024<\/strong><\/p>

At Software Sail<\/strong>, we aim to provide a fair, transparent, and customer-focused service. This Return and Refund Policy explains when a refund, replacement, or assistance request may be accepted for products purchased through https:\/\/softwaresail.com<\/a><\/strong>.<\/p>

Because most products sold on our website are digital products and software licenses<\/strong>, the return and refund process differs from that of physical goods.<\/p>

1. General Policy<\/strong><\/span><\/h2>

We offer customer support for all eligible orders and we review refund or replacement requests on a case-by-case basis in accordance with this Policy.<\/p>

If you made a purchase by mistake, received the wrong product, or experience a product issue, please contact us as soon as possible so we can review your request and assist you.<\/p>

To request support, a refund, or a replacement, please contact:<\/p>

E-mail:<\/strong> info@softwaresail.com<\/a><\/p>

Please include your order number<\/strong> in your message.<\/p>

2. Refund Request Period<\/strong><\/span><\/h2>

Refund requests must be submitted by e-mail within 30 days<\/strong> from the date of purchase.<\/p>

Requests submitted after this period may not be accepted.<\/p>

3. Digital Products and Activated Licenses<\/strong><\/span><\/h2>

Due to the nature of digital products<\/strong>, software licenses that have already been delivered, activated, consumed, or used may not be eligible for refund or return<\/strong>, except where required by applicable law or where the product is proven to be defective and cannot be restored, replaced, or otherwise resolved by our support team.<\/p>

For this reason, before purchasing and activating any product, you should carefully verify that you selected the correct software, version, platform, and compatibility for your device or system.<\/p>

4. Cases in Which You May Contact Us for a Solution<\/strong><\/span><\/h2>

You may contact us if:<\/p>